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Front-of-House Operator Training

12/16/2013

Front-of-House Operator Training

UniPro University offers a unique training program that will enhance operator front-of-house service and customer care.

This session is part of the UniPro University Foodservice Operators’ Institute and will define front-of-house service and customer care. Satisfied guests will be the most powerful advertisement an operator can have.

UniPro University Front-of-House Service and Customer Care is designed to develop wait staff in the following areas:

  • Salesperson versus order taker
  • Creating the image you desire
  • Service standards
  • How to identify the true need of the customer

The result of this comprehensive training will be a professionally trained wait and host staff that will generate increased profits and deliver customer satisfaction.

  • Understand strategies and techniques for growing the skills of front-of-house staff
  • Strengthen the sales skills and techniques of front-of-house staff
  • Develop customer care techniques to address customer need
  • Learn how to deal with employees from Generations X and Y

Conflict Management and Confrontational Skills

This session focuses on how management positions, supervisory roles and mentors can deal with conflict and confrontation in the most positive and effective way. The goal is to create the best solution that truly works for all concerned.

  • Understanding how you react to confrontation
  • Crisis confrontation – communicate through the most challenging situations
  • How to predict a problem situation in advance
  • Develop win/win strategies
  • Is it a challenge or an opportunity?
  • How to deliver appropriate assertiveness

How do you deal with conflict? How does your personality affect the way you handle a confrontation? How can you adjust your way of viewing the issue in order to come up with the best resolution?

Don’t miss the opportunity to increase your operators’ sales – and yours – with this important UniPro University training course!

For more information, contact Jeannette Thompson via email at jeannettet@uniprofoodservice.com.

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